Website visitors

The personal information we collect about you, and how we use it

You can visit and browse our website without providing your name or contact details.

Like many websites, our server logs details of your operating system, browser software, IP (Internet Protocol) address and URL (Uniform Resource Locator) requested, including the date and time of your visit.

We use cookies to analyse how visitors use our site, and to provide some of the functions of the website – see our cookies policy for more information.

You may choose to provide your contact details (for example. your name, address, business, job title, email address, phone number and location) if you:

• submit a query or ask for a quoteor book a service or other information;
• ask us to contact you;
• create an account or log in to a secure area; or
• enter a competition or promotional feature

The personal information we collect about you and how we use it

If you are a partner with us or request services from us, we may use your personal information to:

• respond to your enquiries;
• contact you to ask for your views on our products and services;
• provide tailored communications;
• keep you informed about the products and services we offer;
• process your order and to follow up on orders that are not completed;
• arrange visits to your company (for example, to carry out a demonstration or install a product or equipment);
• manage your account, including carrying out identity checks where relevant;
• manage your credit account (if this applies) including carrying out credit checks;
• use your trade category and purchase history to manage our prices and offers;
• carry out market research and analyse statistics;
• track activity on our site and to provide a more personalised online experience;
• link with social media sites and services, for example, for advertising purposes;
• tell you about important changes or developments to our site or services;
• manage deliveries, returns and refunds;
• manage any issues relating to a fault or damage caused by a product;
• deal with enquiries and complaints;
• manage claims and for insurance purposes;
• help with general record keeping; and
• we pass your details on to one of our Approved partners to provide the service with your permission
  

Suppliers

The personal information we collect about you, and how we use it

If you supply products or services to us, we may use your personal information to:

• process and manage orders;
• manage deliveries, installations, returns and refunds;
• manage any issues relating to a fault or damage caused by a product;
• manage your account, including carrying out credit and other background checks if this applies;
• tell you about important changes or developments to our website or services;
• manage the supply chain;
• deal with enquiries and complaints;
• manage claims and for insurance purposes; and
• help us keep records.

If you are a supplier and you have any questions about how we use your personal information, please contact us.

How your information is accessed at EDT Automotive Ltd

We may share your information with relevant members of the company for administrative and analytical purposes. We will not pass on your details to any other company without contacting you.

We use Google Analytics

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Marketing communications and keeping you informed

If you have ever bought, or enquired about, our products or services and if you agree, we may use the information we collect to let you know about other products and services you may be interested in. We may also use this information to keep you up to date about promotional offers and what is coming soon at EDT Automotive Ltd.

You can opt out of receiving marketing communications from us at any time. You can also:

• unsubscribe from emails
• opt out of receiving marketing which is tailored to suit your customer profile so
• opt out of email, text, postal or telephone marketing
  

Just send us an email at [email protected]

Call recording

We do not record or monitor any phone calls.

Legal reasons for processing your information

Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or make a query.

If you buy items from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.

The rest of the information we collect is for our legitimate business purposes, which include to:

• keep in touch with current, past and potential customers;
• provide online account management and related services;
• gain an understanding of how our customers interact with us so we can provide the most relevant products and services;
• monitor the use of our website and improve its facilities;
• identify suspected criminal activity and take appropriate action;
• manage our supply chain and our relationship with our suppliers; and
• protect and defend our rights

When we collect personal information from you, we will tell you whether you have to provide the information (mandatory information), or whether you can choose not to provide it (voluntary information).

How long will we keep your information for

We will keep your personal information for as long as we need to for the legitimate business purposes described above.

If you are a visitor to the website, we will keep your information for a limited period to respond to your query, provide you with the information you need or send you updates on our products and services, for as long as you indicate that you are happy for us to do so.

For all purchases and partnerships we normally keep records of the transaction for six years. This is for accounting and tax purposes and to manage any issues relating to a fault or damage caused by a product.

We make keep your information for longer than this if there are valid legal reason for us to do so, for example if we must do so by law or under a court order, or if we need the information to defend or pursue legal claims.

Working with service providers

Like most organisations, we ask service providers to carry out credit checks and to help prevent fraud.. We also work with a number of suppliers who provide products and delivery services to us.

We will only give these companies the information they need to deliver the service we have asked them to provide and they must not use that information for any other purpose. Whenever we share personal information about our customers or visitors to our website with our service providers, we will put in place contracts which mean the service provider must protect the information and keep it secure.

Other people and organisations we may share the information with

We may share your personal information with the following third parties for the purposes described above:

• Tax, customs and excise authorities
• Regulators, courts and the police
• Fraud-screening agencies
• Central and local government
• Insurance companies
• Other professional advisors

We may also share your personal information if we believe this necessary to enforce or apply our terms and conditions or to protect and defend our rights, property or the safety of our customers and other users of the website.

We may reveal and/or transfer your personal information to others in connection with a reorganisation of all or part of our business, if the majority of our shares are bought by another company or if we transfer all or some of our assets to another company.

Transferring information outside the EEA

We will not share your information outside the EEA.

How we protect your information

We must protect the information you provide to us. We use appropriate measures to protect the information that you give to us through our website and the information we collect and store about our customers.

All of the forms which gather or display personal information on our site are protected by a mechanism called SSL (Secure Socket Layer). This is a standard technology which provides a secure connection between internet browsers and websites, allowing you to transmit private data online. Firewalls are used to block unauthorised access to our servers, which are themselves based in a secure location. Within our organisation, we restrict access to personal information. Only employees who need the information to do their jobs have access to it.

The server used by EDT Automotive Ltd for our website is owned and administered by Think Systems UK Ltd.

Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of information you submit via our website. However, once we have received your information, we will take appropriate technical and organisational measures to protect your personal information against loss, theft and unauthorised use, access or modification.

If you have created an account or registered to use any online services, your account details may be password protected. It is your responsibility to keep your password confidential and to sign out once you have finished browsing.

Changes to our privacy policy

We regularly review our privacy policy and if we make any changes to it we will post those changes on this page so that you are always aware of what information we collect and how we use it. This policy was last updated in May 2018. If you have any questions or comments about our privacy policy, please contact us using the details at the bottom of this page.

Links to other websites

On our website links may be provided on our website to other websites that we do not manage. If you use these links, you will leave our website. We are not responsible for the contents of any third party website, and those websites will have their own privacy policies which you should read carefully.

Your rights

Marketing

You can opt out of receiving marketing which is tailored to suit your customer profile (‘profiling’) by contacting [email protected] You will still receive general marketing, unless you opt out of receiving all marketing.

Access and correction

You can ask us for details of the personal information that we hold about you. If you would like a copy of the information, please email us at [email protected] or write to us at the address below.

We want to make sure that your personal information is accurate and up to date. If you think any information we hold about you is incorrect or incomplete, please email us at [email protected] or write to us at the address below so we can update our records.

We may need to ask for proof of your identity before we can deal with your request.

Other rights

You may also have the following rights in relating to your personal information.

• In certain circumstances, the right to restrict or object to the processing of your personal information (including profiling), or ask us to delete your personal information.
• If you have provided personal information voluntarily, or otherwise given us permission to use it, the right to withdraw that permission
• In certain circumstances, the right to receive a copy of the personal information which you have provided to us, in a structured, commonly used format which can be read by a computer, or to ask us to transfer that information to someone else (This is known as ‘data portability’)
• The right to complain to a data protection authority (see below)

If you have a question about this privacy policy or you want to exercise your rights, please contact us at:

EDT Automotive Ltd. Unit 9, Burnt House Farm Business Park, Bedlam Lane, Smarden,Kent, TN27 8PG

Call us: 01233 712341

Email us: [email protected]

If you are not satisfied with how we use your personal information or our response to any request you make in relation to your personal information, you have the right to complain to the Information Commissioner:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone: 01625 545745 (national rate)

Email: [email protected]